Dirt Bike Kidz LLC is committed to protecting your privacy. We only collect your information to process your order. We do not use these details to send unsolicited information. Dirt Bike Kidz LLC. will never pass your personal information and/or order details to any other company, other than to fulfill the delivery of your order. When a purchase is made from www.dirtbikekidz.com, you will be asked to provide your name, email address, billing address, delivery address, phone number and credit card/debit card number.
Details of all your order transactions will be collected and stored. The information we hold about you should be accurate and up to date. You can check and amend the information we hold about you. The personal information that we hold will be held in accordance with our internal security policies.
Before sending any item to us, please contact us to obtain a return authorization number (RA#) and mailing address: email us at firstname.lastname@example.org. Items shipped without a return authorization # may be refused at time of delivery by the receiving department at Dirt Bike Kidz LLC.. Customer is responsible for all items shipped without a return authorization #. Customer is responsible for all return shipping costs.
All our products are warranted against breakage caused by defects in materials or manufacturing at Dirt Bike Kidz LLC.’s discretion, for one year from the date of purchase. Warranty is void without valid proof of purchase. Warranty excludes product altered after purchase, damage caused by any improper or unreasonable use.
To make a warranty claim during the warranty period, securely pack your product (RA# must be written on outside of shipping package), along with original proof of purchase, information containing your name, return address, telephone number, and a brief note describing the damage to your product and how it occurred. Dirt Bike Kidz LLC. is not responsible for any loss or damage in transit; therefore we recommend that you use a shipper that will allow you to insure your package.
Returned merchandise from large quantity orders will be subject to a re-stocking charge.